EXAM CRT-251 TOPIC, NEW CRT-251 BRAINDUMPS

Exam CRT-251 Topic, New CRT-251 Braindumps

Exam CRT-251 Topic, New CRT-251 Braindumps

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Tags: Exam CRT-251 Topic, New CRT-251 Braindumps, Test CRT-251 Practice, Passing CRT-251 Score, Reliable CRT-251 Study Guide

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q26-Q31):

NEW QUESTION # 26
A consultant is addressing Cloud Kicks' performance measurement needs and overcoming challenges within Sales Cloud. Which approach should a consultant adopt?

  • A. Rely on general industry standards to determine performance measurement criteria and system architecture.
  • B. Collaborate closely with the customer to discern their specific performance measurement requirements.
  • C. Implement standardized performance measurement practices to ensure consistency across Sales Cloud.

Answer: B

Explanation:
When addressing performance measurement needs, it is crucial for a consultant to collaborate closely with the customer to understand their specific requirements. Each organization has unique goals, challenges, and metrics that are important to them. By working closely with the customer, the consultant can tailor the performance measurement criteria and system architecture to meet their specific needs, ensuring the implementation is aligned with the customer's business objectives.
References:
* Understanding Customer Requirements
* Sales Cloud Implementation Best Practices


NEW QUESTION # 27
Sales reps at Cloud Kicks (CK) often receive important customer emails they want to record as activities related to contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers.
Which solution should a consultant recommend meeting this requirement?

  • A. Salesforce for Outlook
  • B. Einstein Activity Capture
  • C. Lightning Console for Sales
  • D. Salesforce Console for Sales

Answer: B

Explanation:
Einstein Activity Capture is a Salesforce feature that automatically syncs emails and events from Office 365 (or Gmail) to Salesforce. Users do not need to install anything on their computers, as the feature works in the cloud. Users can also choose which emails and events to sync, and relate them to contacts, accounts, opportunities, or other records in Salesforce. Einstein Activity Capture can help users save time and keep track of their customer interactions. Verified References: [Einstein Activity Capture]


NEW QUESTION # 28
Northern Trail Outfitters (NTO) has launched an initiative to increase the number of leads being qualified each week, the number of activities being created for each opportunity, and the opportunity win rate. The Vice President (VP) of Sales would like to receive a daily update on the progress being made towards these goals. What solution should a consultant recommend to accomplish this?

  • A. Build three reports for the lead, activity, and opportunity information; add them to a dashboard to be emailed daily to the VP of Sales.
  • B. Build a custom report type to display lead, activity, and opportunity information; have the VP of Sales follow the report on Chatter.
  • C. Build a joined report to show the lead, Activity and Opportunity information, scheduled it to email daily to VP of sales.
  • D. Build three reports for the lead, activity, and opportunity information; have them automatically refreshed daily.

Answer: C


NEW QUESTION # 29
Access to Opportunities at Cloud Kicks should be restricted.
Sales users should only have access to two categories of Opportunities:
* Opportunities they own
* Opportunities that are tied to accounts they own
Which action should a consultant take to meet the requirement?

  • A. Set organization-wide defaults for Accounts and Opportunities to Public Read- Only.
  • B. Set organization-wide defaults for Accounts and Opportunities to Private.
  • C. Set Opportunity access on the role to View All Opportunities associated with the owner's accounts.

Answer: C

Explanation:
To restrict access to opportunities such that sales users can only access:
Opportunities they own
Opportunities tied to accounts they own
The consultant should set the Opportunity access on the role hierarchy to "View All Opportunities associated with the accounts they own." Key Points:
Organization-Wide Defaults (OWD): Setting OWD for Accounts and Opportunities to Private ensures that users cannot access records they don't own unless granted through sharing rules or role hierarchy.
Role Hierarchy Settings: Adjusting the role hierarchy allows users to access opportunities associated with accounts they own, even if they don't own the opportunity records themselves.
Opportunity Access on Roles:
Navigate to Setup > Roles.
Edit the relevant sales roles.
In the "Opportunity Access" section, select "Users in this role can view all opportunities associated with accounts they own." Controlled Access: This configuration ensures that users see only the opportunities they own and those tied to their accounts, aligning with the requirement.
Salesforce Sales Cloud Reference:
Role Hierarchy and Sharing Settings: Set Your Organization-Wide Sharing Defaults Opportunity Access via Roles: Define Access to Opportunities Grant Access Using Hierarchies: Roles and Internal Access Why Options A and B are Incorrect:
Option A: While setting OWD to Private is necessary, it doesn't by itself grant access to opportunities tied to accounts the user owns.
Option B: Setting OWD to Public Read-Only would allow users to see all accounts and opportunities, which contradicts the requirement to restrict access.
By setting Opportunity access on the role to view all opportunities associated with the owner's accounts, Cloud Kicks ensures that sales users have appropriate access, fulfilling the specified access requirements.


NEW QUESTION # 30
Northern Trail Outfitters (NTO) is hiring additional sales representatives due to rapid sales growth. The NTO sales management team wants to develop more structure around sales territory. Which two data points should be considered? Choose 2 answers

  • A. Number of currencies needed to support each sales territory
  • B. Average number of customers managed by a sales representative
  • C. Attributes needed to segment and categorize customers
  • D. Distance between the customer headquarters and their sales representatives

Answer: B,D


NEW QUESTION # 31
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